floorsTL;DR
- Crisp is a multi-channel support inbox. Live chat, email, social media, AI chatbot. Free tier available, paid plans run $25-95/mo.
- floors.js is a social presence widget. 3D isometric avatars, visitor-to-visitor chat, real-time rooms. One-time payment of $49.
- Different jobs entirely. Crisp handles support tickets. floors.js creates community. You can run both on the same site without conflicts.
What Crisp does
Crisp is an all-in-one customer messaging platform. It gives you a shared inbox that aggregates conversations from live chat, email, Messenger, Instagram, and more into a single dashboard. Your team can collaborate on replies, assign conversations, and keep track of every customer interaction.
Beyond the inbox, Crisp offers an AI chatbot that can handle common questions automatically, a knowledge base for self-service support articles, and MagicBrowse for real-time co-browsing with visitors. It is a well-built tool for startups and SMBs that need to centralize their customer communication across multiple channels.
Crisp's free plan covers basic live chat for two seats. The Pro plan at $25/month adds triggers, canned responses, and integrations. The Unlimited plan at $95/month unlocks everything: AI, co-browsing, the knowledge base, and unlimited history.
What floors.js does
floors.js is a social layer for websites. Instead of a chat bubble in the corner, it adds a 3D isometric building to your site. Every page becomes a room. Every visitor becomes a blocky avatar walking around in that room. Visitors can see each other, move around, and chat in real-time.
The building view gives you a bird's-eye look at your entire site: which pages have visitors, how many people are on each page right now, and where traffic is flowing. As the site owner, you get Discord and Slack notifications when someone lands on a high-intent page, plus a moderation dashboard to manage conversations.
There is no AI. No chatbot. No automated replies. Every message in floors.js comes from a real person. Visitors don't need to sign up or provide an email. They land on your site and they are immediately part of the experience. The entire setup is one script tag, and the lifetime cost is $49 with no recurring fees.
Side-by-side comparison
| Crisp | floors.js | |
|---|---|---|
| Purpose | Support inbox | Social engagement |
| Pricing | Free / $25-95/mo | $49 one-time |
| Multi-channel | Yes (chat, email, social) | Website only |
| AI chatbot | Yes | No — humans only |
| Co-browsing | Yes (MagicBrowse) | No |
| Visitor sees other visitors | No | Yes |
| 3D avatars | No | Yes |
| Knowledge base | Yes | No |
| Shared inbox | Yes | No |
| Setup | Script + dashboard config | One script tag |
| Visitor signup required | Often (email capture) | Never |
| Annual cost (Pro) | $300/year | $49 total |
Who Crisp is best for
Crisp is built for teams that need to manage customer support across multiple channels. If your company handles conversations over live chat, email, Messenger, and Instagram, and you need a shared inbox where your team can collaborate on replies, Crisp is a strong choice.
It is particularly good for startups and SMBs that want CRM-like features bundled with their messaging tool. The knowledge base reduces repetitive questions. The AI chatbot handles after-hours traffic. Co-browsing lets your support team see exactly what a customer sees. If your primary goal is structured, multi-channel customer support, Crisp delivers.
Who floors.js is best for
floors.js is for makers, indie hackers, and small teams who want their website to feel alive. If you are tired of impersonal chatbots and cookie-cutter support widgets, and you want visitors to actually interact with each other on your site, floors.js is what you are looking for.
It works especially well for SaaS landing pages, portfolios, community sites, and blogs where the goal is not to resolve tickets but to create a sense of presence. When someone lands on your pricing page and sees two other people already there, that social proof is worth more than any AI chatbot greeting. When a visitor can ask a question and another visitor answers it, that is community building happening organically on your site.
If you want visitors to feel like they are walking into a room full of people rather than staring at a static webpage, floors.js is the tool for the job.
Can you use both?
Yes. There are no conflicts. Crisp handles your structured support workflow — tickets, email threads, chatbot automation, knowledge base. floors.js adds the social magic — real-time presence, visitor-to-visitor interaction, 3D avatars, and the feeling that your website is a living space.
Both load as separate scripts. floors.js runs in its own DOM layer with prefixed IDs and does not interfere with Crisp's chat widget or any other third-party script. Use Crisp when a customer needs help. Use floors.js to make your site feel like a place people want to hang out.